Our total delivery time is 6–12 business days. This consists of 2–3 business days processing and 4–9 business days transit.

Delivery times are estimates and may vary.

For full details, please refer to our Shipping Policy.

No, we only ship within the United Kingdom.

Yes, we offer free shipping on all orders within the United Kingdom, with no minimum purchase required.

Once your order has been dispatched, you can track it via our Tracking Page using your order number and email address.

Please allow a short time for tracking updates to appear after dispatch.

You have 30 days after receiving your item to request a return.

For full details, please refer to our Return & Refund Policy.

To start a return, please contact our customer service team via our Contact page.

For full details, please refer to our Return & Refund Policy.

If your order has not yet been processed, please contact our customer service team through our Contact Page as soon as possible.

For full details, please refer to our Terms of Service.

If approved, your refund will be processed within 10 business days of receiving the returned goods.

For full details, please refer to our Return & Refund Policy.

If your item is defective, damaged, or incorrect, contact us through our Contact Page.

For full details, please refer to our Return & Refund Policy.

We accept the following payment methods:

Visa
Mastercard
American Express
Apple Pay
Google Pay

For full details, please refer to our Payment Policy.

Yes. All payments are processed through secure SSL-encrypted connections.

For full details, please refer to our Payment Policy.

All transactions are processed in British Pounds (GBP).

You may reach our customer service team using the details below:

Email: info@rosehartleylondon.com

For full details, please refer to our Contact page.

Our Customer Service hours are:

Monday to Friday: 09:00 – 17:00 (GMT)
Saturday and Sunday: Closed

We aim to respond within 24 hours on business days.